How has the practice engaged with the PPG: How has the practice made efforts to engage with seldom heard groups in the practice population? Information provided in various ways. Practice Leaflet, website, posters in the waiting areas Has the practice received patient and carer feedback from a variety of sources? Verbal, written feedback, discussion with the PRP Was the PPG involved in the agreement of priority areas and the resulting action plan? We did have some input in increasing the number of telephone slots available and the advace appointments but little else. No discussion about the introduction of the open surgeries on Monday & Fridays. WE were advised that this would happen however we would have been in support had we been asked How has the service offered to patients and carers improved as a result of the implementation of the action plan? Improved service, open surgery on Monday & Friday has improved access but was not on the action plan. No effort made to encourage patients to register on the internet. Still difficult to get through on the phones. There has been improvement in the availability of Telephone appointments with the GP’s and Triage nurse Do you have any other comments about the PPG or practice in relation to this area of work? Open surgeries have helped with access to appointments and patients seem happy to sit & wait There are on-going concerns in relation to the layout of the reception and issues regarding confidentiality. We have suggested that the appointment telephone could be re-sited in the back reception office. |