Accessibility statement for Riverside Medical Centre
This accessibility statement applies to Riverside Medical Centre
This website is hosted by My Surgery Website. The practice wants as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
1. Current status
We know some parts of this website are not fully accessible:
- The structure of all the pages throughout the site may affect users using assistive technology.
- The text will not reflow in a single column when you change the size of the browser window.
- You cannot modify the line height or spacing of text.
- Some form elements are missing descriptions.
- You cannot skip to the main content when using a screen reader.
- Some links identified only by colour.
- Some link text is used for multiple different destinations.
- Colour contrast in some areas is insufficient.
- Some image links are missing alternative text.
- Heading is missing text in some areas.
- Some heading elements are not consistent.
- An iFrame used on the site is missing a title.
- There’s a limit to how far you can magnify the map on our ‘contact us’ page.
- HTML tags are used to format text in some places.
We are always looking to improve the accessibility of this website and we welcome your feedback. If you find any problems not listed on this page or you think we are not meeting accessibility requirements, please let us know. If you require this information in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us on the following details:
We’ll consider your request and get back to you in 10 working days.
Our address is
Riverside Medical Centre
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
3. Technical information about this website’s accessibility
Riverside Medical Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non accessible content
The content listed below is non-accessible for the following reasons.
- where it fails the success criteria
- planned dates for when issues will be fixed
Non-compliance with the accessibility regulations
> Anchor element found with a valid href attribute, but no link content has been supplied.
> Heading tag found with no content. Text that is not intended as a heading should not be marked up with heading tags.
> If this element contains a navigation section, it is recommended that it be marked up as a list.
> Heading markup should be used if this content is intended as a heading.
> Img element is marked so that it is ignored by Assistive Technology.
> The heading structure is not logically nested. This h2 element appears to be the primary document heading, so should be an h1 element.
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By the end of March 2021 we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
4. What we’re doing to improve accessibility
Accessibility issues will be reviewed and resolved over the next 6 months.
Testing will be carried out a regular interval to ensue ongoing compliance.
5. Preparation of this accessibility statement
This statement was prepared on 7th April 2021.
This website was last tested on 20th January 2021. The test was carried out by iatro partners ltd.