From 1st October it is a contractual requirement for all GP practices to publish a 'Patient Charter' on their website, called 'You and Your General Practice (YYGP)
You and Your General Practice has been developed to help patients understand what to expect from their general practice and how patients can get the best from their GP Team. YYGP also enables patients to provide feedback or raise concerns with their GP Practice, Healthwatch or the Integrated Care Board (ICB).
YYGP describes what the practices and patients can expect of each other. Patients are encouraged to be on time, be prepared, and avoid wasted appointments by canclling early. Patients can ask to be supported by general practices in a variety of ways (for example, making reasonable adjustments)
Click on the link below to read the guide which tells you what to expect from your general practice and how you can help them so you get the best from the NHS
https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/